Customer Engagement Services
Our Customer Engagement Services (CES) enable you to use real-time data and AI to engage users as unique individuals through a very personal experience
Channel Affairs has made a significant expansion to its technology base and now has CES (Customer Engagement Services) available. Through CES the latest customer engagement technology will be made available as a service. The threshold to apply this technology has been significantly lowered and is now in reach for midsized and smaller organizations and businesses. The CES development stack includes various technologies.
We can build CRM applications to improve your lead management. Or manage your relationship with clients. Our multidisciplinary team can guide you every step of the way - from concept to development.
Hyper-personalized app, design around a dialogue
CES enables us to develop apps where user interactions are treated as a dialogue: a sequence of conversational question / answer “acts”. This should not be taken too literal and can be manifested in many different ways, not just limited as for example to a text dialogue in a chat window.
Challenges facing Dream Hotels
With Booking.com now in the tours and activity business, luxury hotels like Dream need to re-think how they engage and connect with their guests. Hotels can no longer wait for guests to arrive to begin the customer engagement process.
Guests at upscale hotels are more demanding than ever. They want to feel special, pampered and appreciated. They expect one-to-one communications with the hotel before, during and after their stay.
We can help you manage your applications on an ongoing basis. In addition, we can provide technical support so you can optimize and continuously improve your applications.